Refund policy

Last updated: July 1 2026

We want every Snailzy subscriber to be happy. If something goes wrong, we will always try our best to make it right. Here is everything you need to know about cancellations, pausing and refunds.

Cancelling Your Subscription

Monthly subscriptions
You can cancel your monthly subscription at any time from your subscriber portal at snailzy.com. No phone calls, no questions asked. Your cancellation takes effect at the end of your current billing period. You will continue to receive packages until that date and no further charges will be made.

Annual subscriptions
You can cancel your annual subscription at any time from your subscriber portal. Your
cancellation will prevent automatic renewal at the end of the 12-month period. Annual
subscriptions are non-refundable after the first package has shipped. If you cancel an annual subscription before any packages have shipped, please contact us at hey@snailzy.com and we will issue a full refund.

Pausing Your Subscription
You can pause your subscription for up to 3 months from your subscriber portal. No packages will be sent and no charges will be made during the pause period. Your subscription resumes automatically after the pause ends.

Damaged or Missing Packages
If your package arrives damaged or with items missing, please email us at hey@snailzy.com with a description of the issue and a photo if possible. We will send a replacement at no charge.
If your package does not arrive within the expected delivery window, please contact us at hey@snailzy.com. We will investigate and resend the package at no charge if it has been lost in transit.
We use standard lettermail which does not include tracking. We are not responsible for
packages lost or delayed due to postal service issues beyond our control, but we will always resend packages that do not arrive.

Refunds

We do not offer refunds for packages that have already been shipped. Refunds are available in the following circumstances:

• An annual subscription is cancelled before the first package ships
• A package arrives significantly damaged and a replacement is not possible
• We are unable to fulfil your subscription due to circumstances on our end

Refunds are processed to the original payment method within 5 to 10 business days.

Changing Your Plan
If you would like to switch between a monthly and annual plan, please contact us at hey@snailzy.com and we will help you make the change.

Contact Us
For any questions about cancellations or refunds, please email hey@snailzy.com. We respond to all enquiries within one business day.