Shipping policy

Last updated: July 1 2026

Here is everything you need to know about how and when Snailzy packages are shipped.

What We Ship
Each Snailzy package is a 9x6 flat envelope sent via standard lettermail. All contents are designed to fit flat within the envelope. We do not ship boxes or parcels.

Shipping Cost
Shipping is included in the cost of all Snailzy plans, both monthly and annual. There are no additional shipping charges at checkout.

When We Ship
Packages are mailed on the first Wednesday of every month. If you subscribe after the monthly ship date, your first package will ship on the next ship Wednesday. You will receive an email confirmation when your package has been mailed.

Your first package ships within a few business days of subscribing if you subscribe before the monthly ship date. If you subscribe after the ship date for that month, your first package will ship the following month.

Where We Ship
We ship to all Canadian provinces and territories and all 50 United States. We do not currently ship internationally outside of Canada and the United States.

Delivery Timeframes
These are estimated timeframes after the package has been mailed. Actual delivery times may vary due to postal service conditions.
• Within Canada: typically 3 to 7 business days
• United States: typically 7 to 14 business days

Tracking
Standard lettermail does not include tracking. You will receive an email when your package is mailed but we are unable to provide real-time tracking information. If you have concerns about a package that has not arrived, please contact us at hey@snailzy.com.

Address Changes
If you need to update your shipping address, please email hey@snailzy.com as soon as
possible. Address changes received before the monthly ship date will be applied to that month's package. Changes received after the ship date will apply from the following month.

We are not responsible for packages sent to an incorrect address provided at the time of
ordering. If a package is returned to us due to an incorrect address, we will contact you to confirm the correct address and reship at no charge.

Lost or Missing Packages
If your package does not arrive within the expected delivery timeframe, please email us at hey@snailzy.com. We will investigate and if the package has been lost in transit, we will resend it at no charge. We ask that you wait the full estimated delivery window before reporting a
package as missing.

Gifting and Multiple Addresses

If you are subscribing as a gift, packages will be sent to the recipient address you provide at checkout. If you are subscribing for multiple children at different addresses, please include each child's name, age group and delivery address in the order notes field at checkout.

Contact Us
For any shipping questions, please email hey@snailzy.com. We respond to all enquiries within one business day